Grace plays a key role in ensuring the smooth and efficient operation in the office. Working closely with Dr. Mandel, clinical staff, and administrative teams, Grace oversees daily operations so the focus remains on delivering high-quality, patient-centered surgical care.

 

Her responsibilities include managing office workflows, coordinating staff and scheduling, and overseeing surgical case logistics to ensure timely and seamless care. Grace also supervises billing operations, insurance coordination, and compliance with healthcare regulations, supporting the financial and operational health of the practice. By monitoring performance metrics and implementing best practices, she helps improve efficiency, communication, and patient satisfaction.

 

Furthermore, Grace serves as a central point of contact for both patients and staff, addressing concerns, supporting team development, and fostering a collaborative, professional environment. From onboarding and training team members to optimizing office systems and procedures, her leadership helps maintain an organized and welcoming office.

Gracie, our Patient Care Liaison, is here to help guide patients through every step of the surgical booking and planning process with care and support. As a Certified Medical Assistant (CMA) and the main point of contact for surgery scheduling, she works closely with Dr. Mandel and the Practice Manager to make the process as smooth and stress-free as possible.

 

Gracie handles surgery bookings, secures any required authorizations, confirms pre-operative requirements, and shares important details with the hospital and patients. Her clinical background allows her to explain each step clearly, answer questions, and provide reassurance so patients feel confident and informed. She also assists Dr. Mandel during office exams and procedures, helping patients feel comfortable throughout their visit.

 

With her clinical background, organization, and friendly approach, Gracie helps make the surgical process clear, efficient, and reassuring for patients from scheduling through surgery day.

Sofia, our Medical Assistant / Scribe, is a valued member of Dr. Mandel’s care team and plays an important role in supporting patients throughout their visits. She works closely with Dr. Mandel and the office staff to help ensure each appointment runs smoothly and efficiently.

 

Sofia assists with patient intake, vital signs, answering phones, and helping schedule appointments. She also provides clinical support during office exams and procedures, helping prepare patients and ensuring they feel comfortable and informed throughout their visit. Her attention to detail and calm, friendly presence help create a positive experience for patients.

 

In addition to clinical support, Sofia works behind the scenes to keep visits running smoothly and ensure a welcoming, supportive experience for every patient.